Stakeholder Perspective on Sustainability Practices of Star Class Hotels in Dambulla, Sri Lanka

Authors

  • P.M.T.D Wikumsara Sabaragamuwa University of Sri Lanka, Belihuloya, Sri Lanka
  • T.M.C.S Thennakoon Rajarata University of Sri Lanka, Mihinthale, Sri Lanka

DOI:

https://doi.org/10.64383/irjss.202604032

Keywords:

Sustainability Practices, Star Class Hotels, Sri Lanka, Stakeholder Expectations, Stakeholder Perspective

Abstract

This research aims to explore sustainability practices within star-class hotels in Dambulla, Sri Lanka, from a stakeholder perspective. Specifically, it seeks (1) to identify the key environmental, social, and economic sustainability practices currently adopted by these hotels, and (2) to identify the specific sustainability practices to be improved as expected by stakeholders The research has employed the qualitative approach and the data were gathered through semi-structured interviews with purposively selected stakeholders, including hotel managers, employees, local community members, and hotel guests. And the collected data were analysed through content analysis. The findings indicate that several sustainability practices are currently implemented; however, notable gaps exist between these practices and stakeholder expectations. Key areas requiring improvement as expected by stakeholders in waste management, water conservation, community engagement, and preservation of local culture, while opportunities exist for more solar energy adoption, reduce plastic waste, and support and improve for local businesses. This research provides practical insights for improving sustainability practices in Dambulla area’s upscale hospitality sector and adds to existing literature by presenting a stakeholder- oriented evaluation of hotel sustainability practices.

Author Biographies

P.M.T.D Wikumsara, Sabaragamuwa University of Sri Lanka, Belihuloya, Sri Lanka

P.M.T.D. Wikumsara is a Lecturer at Sabaragamuwa University of Sri Lanka. Her academic and research interests are focused on Tourism and Hospitality Management, with particular emphasis on sustainable tourism and sustainability practices within the hospitality industry. Her research primarily explores environmental, socio-cultural, and economic sustainability in Sri Lanka’s hospitality sector. She is dedicated to advancing academic research and contributing to the sustainable development of the tourism and hotel industry through evidence-based and stakeholder-oriented studies.

T.M.C.S Thennakoon, Rajarata University of Sri Lanka, Mihinthale, Sri Lanka

Department of Tourism & Hospitality Management

Faculty of Management Studies

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Published

2026-05-30 — Updated on 2026-05-30

How to Cite

Wikumsara, P., & Thennakoon, T. (2026). Stakeholder Perspective on Sustainability Practices of Star Class Hotels in Dambulla, Sri Lanka. International Research Journal of Scientific Studies, 3(1), 1–47. https://doi.org/10.64383/irjss.202604032

Issue

Vol. 3 No. 1 (2026): May

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Research Articles

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Copyright (c) 2026 P.M.T.D Wikumsara, T.M.C.S Thennakoon

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