The Essential Role of Active Listening in University Counselling Services Authors Isaac Mutelo Arrupe Jesuit University, Harare, Zimbabwe Getrude Chatira Arrupe Jesuit University, Harare, Zimbabwe DOI: https://doi.org/10.64383/irjss.20250923 Keywords: Counselling, University Counsellors, Active Listening Abstract Counselling is a process whereby trained therapists and other professionals listen to clients to help them resolve or overcome issues, problems, or challenges in desired ways. University students today experience numerous problems which require counselling support to effectively address these challenges. Students who seek counselling in universities require sufficient space to share their concerns without unnecessary interruptions or premature problem-solving suggestions from counsellors. Based on a qualitative document analysis research approach, the paper argues for the centrality of active listening and its associated skills in the counselling process. 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